The Italian shipping expert highlights the increasingly strategic role of last-mile logistics in shaping the customer experience and outlines the key trends for 2025.
Florence, November 21, 2024 – Logistics today represents a strategic asset capable of influencing business sales, particularly in the last mile, which refers to the final stage of the delivery process. In the context of growing e-commerce, it is clear that shipment management is crucial for improving the customer experience and enabling companies to become faster and more efficient, especially for those aiming to optimize processes through technology and expand internationally.
This is where ShippyPro comes in. Founded in Italy in 2016, ShippyPro specializes in multi-carrier shipping management. By 2023, the company had achieved annual recurring revenue of approximately €6 million and total revenue of €4.7 million. Recently, ShippyPro opened a new office in Paris to further support companies in optimizing their operational processes by providing a complete and scalable solution for managing domestic and international shipments.
What does the future hold for shipping? Based on an analysis of recent market data and its experience with over 1,500 customers and 170 carrier partners, ShippyPro has outlined the key trends that will shape the shipping industry in the coming years. "The period 2025-2030," says Francesco Borghi, co-founder and CEO of ShippyPro, "is set to bring significant transformations to the logistics sector. The adoption of innovative technologies and evolving consumer needs are redefining how companies handle their shipping operations. This analysis reflects our desire to share our vision of the industry and help businesses understand the challenges and opportunities that will characterize the logistics landscape in the years to come. Looking ahead, it is evident that success in logistics will not only depend on adopting new technologies but also on the ability to integrate these tools into a holistic and coherent strategic vision."
When it comes to last-mile logistics, despite the ongoing challenge of limited visibility in operations, ShippyPro has identified three main areas where companies should invest to enhance the customer experience while delivering greater benefits for businesses: artificial intelligence, micro-fulfillment, and out-of-home delivery.
One of the key focuses in logistics over the coming years will be the adoption of multi-carrier shipping. Managing multiple carriers allows businesses to optimize costs, improve operational efficiency, scale shipping volumes during peak periods, and offer superior customer service. For this reason, many companies are turning to multiple logistics providers for glocal shipping—delivering globally while maintaining a localized user experience.
Among the brands that have chosen to use ShippyPro's shipping management platform is the renowned Italian company Patrizia Pepe. Sandro Fadda, Head of Information Technology at Patrizia Pepe, shared: "Thanks to ShippyPro, we have become more versatile. Using new carriers and new services is much easier, helping us optimize logistics operations, reduce integration costs with new carriers by 80%, and provide the best possible service to our customers."
ShippyPro's data reveals that companies now rely on an average of four carriers, doubling compared to the previous year. The implementation of integrated platforms for managing multi-carrier shipping will thus become essential for optimizing operational efficiency and enhancing the customer experience, allowing businesses to manage all their carriers through a single interface.
Managing all carriers through a single interface provides several advantages, such as centralized data access for real-time information on shipments, rates, and carrier performance, process automation, and the ability to conduct advanced analytics to monitor KPIs, optimize costs, and improve service.
According to recent data shared by Sundek, a ShippyPro client since 2022, using the platform has allowed the brand to reduce logistics operations time by 30%, leading to cost savings. They have also achieved delivery within 24-36 hours in Italy, thanks to carrier comparisons that enabled them to choose the best solution for each geographic area. Furthermore, they have seen a 40% reduction in customer service requests regarding delivery status, thanks to ShippyPro's tracking system and email notifications.
Anna Costabile, E-commerce & Digital Marketing Manager at Sundek, commented: "An incredibly useful application that simplifies order shipping, reduces processing times and post-purchase costs, and helps us deliver excellent service to our customers."
Finally, for all brands aiming to expand internationally, cross-border shipping will be crucial. Today, 25% of ShippyPro's total shipments are international. Bureaucratic processes required for international shipping, especially outside one's economic area, remain one of the main barriers to global expansion. However, the digitization of customs procedures is moving toward a paperless approach, which will offer several advantages for companies, including cost and error reduction, faster document processing, and a more sustainable approach to document management.
About ShippyPro
ShippyPro is the all-in-one shipping solution designed for global commerce. Founded in Italy in 2016 by Francesco Borghi and Lorenzo Rogai, our technology helps businesses of all sizes in over 50 countries easily manage shipping, tracking, and returns while providing the delivery experience customers expect from online stores.
With our suite of multi-carrier shipping APIs and web platform, ShippyPro enables brands to automate order management, monitor shipping budgets, and save time and money by improving the efficiency of all logistics operations. ShippyPro offers an extensive logistics library with 180 local and global carriers and 81 sales channels integrated natively. This allows brands to quickly access new shipping services, accelerate expansion into new markets, and implement omnichannel strategies. The platform is available in five languages (English, Italian, French, Spanish, and German).